Empire Hand Wash of Elmont

Anthony Mogrovejo 3 months ago

DO NOT COME HERE !!! THEY DESERVE LESS THEN A 1 star They scratched my brand new m3 saying it was already there ( I walk around my car every morning) They was suppose to call me never got a call I had to go and show up Manager Andre’s is apparently to busy to deal with situations at this place he can’t set up a date to meet a customer with a scratched car “I’m in and out idk when I’ll be there, maybe the morning maybe the afternoon” Terrible customer service . Been a week still waiting for camarera footage that take less then 3 hrs to download

Richard Bowlin 5 months ago

I have to say I am very disappointed with my experience today at Empire Hand Wash of Elmont. I am a regular customer who continues to support this business, even though I am aware there have been many negative reviews. I choose to come back because I believe in supporting local businesses. However, today I was told at the register that the credit card machine was not working — only after my service was completed. There should have been a clear sign posted before customers even entered the building informing everyone of this issue. Thankfully, I had my bank card with me, but when I used the ATM on-site, I was charged a transaction fee. I asked the employee about the charge and was told there would be no fee, yet I was still charged anyway. When I brought this to her attention, it was simply ignored, and I was handed my change. As someone who works in hospitality, I understand the importance of communication and making every guest feel valued — especially loyal, returning customers. This situation showed very poor judgment and customer service. Very disappointing experience. Regular customers deserve better.

Edd Reyes 7 months ago

DO NOT GO HERE UNLESS YOU LIKE GETTING ROBBED I paid 61 dollars plus tax for what they claimed was there top tier service it’s 51 plus ten dollars for the wheels to get extra clean and shine this isn’t even a hand wash they use brooms on the car which are terrible for your paint my wheels where not cleaned the vip plus claims they do under carriage my cars still covered in salt the wash was terrible they didnt even dry it properly terrible experience would never go back there

Addy singh 8 months ago

I’m extremely disappointed with this car wash. I paid for a full wash and left with my vehicle still covered in dirt, streaks, and residue—especially on the front bumper, grille, and around the headlights. There are visible swirl marks and grime that clearly should have been removed, but weren’t. The job looks rushed and careless, as if the car was barely touched. For what I paid, I expected at least a basic level of cleanliness, not to have to rewash parts of the car myself afterward. A car wash should improve the appearance of your vehicle, not leave it looking neglected. I would not recommend this place to anyone who actually cares about their car. Save your money and go somewhere that takes pride in their work.

Ali Gujjar 4 years ago

They not deserve one star. Don't waste your time and waste your money at this place. I was wait 45 minutes in the line because I see it's hand wash and you will see the result of hand wash in the pictures but better than this place you can go to home Depot car wash in this neighborhood.